Diploma of Hospitality Management

 

Course Code: SIT50416


Course Level: Diploma


Study Area: Hospitality/Hotel Management


Course Mode: Full Time


Course Location: Melbourne


Course Intake: February/July 


Course Duration: 1 Year Full Time


Entry Requirements: Year 12


Course Overview

The Angliss International Hotel School program commences with a Diploma of Hospitality Management. This one year program is delivered on campus and includes an industry placement.

Students then progress into a Bachelor Degree at William Angliss Institute for an additional two or three years, depending on the degree. This includes the Bachelor of Tourism and Hospitality Management and the new Bachelor of Resort and Hotel Management degree being offered in Melbourne from 2017.

Study Areas

Focusing on operational aspects of hotel services, students will develop knowledge and skills in: 

  • Front Office and Reception Service Operations
  • Reservations
  • Concierge and Porter Services
  • Room Service and Housekeeping
  • Customer Service
  • Food and Beverage Service
  • Bar Operations
  • Food Knowledge
  • Introduction to Kitchen Operations

Supervised Training

Supervised training will be completed in:

  • Operational Management and Planning
  • Leadership
  • Workplace Health and Safety
  • Managing Quality Customer Service
  • Managing Budgets

Work-based Learning

Students will participate in a hotel industry placement during the third study period of the course. This 9 week placement involves exposure to front office operations, concierge, housekeeping and food and beverage service. Students also have the opportunity to participate in an international study tour with a leading hotel partner. This will provide students with invaluable experience in international hotel service standards. Selection and acceptance of students for industry placement, is based on an interview process with participating hotels.

Progression to Degree

Students who have successfully completed the Diploma of Hospitality Management with the Hotel School will be guaranteed entry into any Bachelor course offered by William Angliss Institute. This includes the Bachelor of Tourism and Hospitality Management and the new Bachelor of Resort and Hotel Management being offered in Melbourne from 2017.

After completion of the Diploma, students wishing to continue their hotel management focused study will proceed directly into the second year of the three year Bachelor of Resort and Hotel Management. In addition to the standard three year degree program, students can undertake a four year degree program with the fourth year specialising in either Professional Practice or International Practice.

In the Professional Practice specialisation, students have the opportunity to take a one year work placement in a preferred area such as HR, Finance, Marketing, Food and Beverage Management or Front Office.

In the International Practice specialisation, students will analyse data and analytics across geographic region, study global management and do an international study tour. There’s also the option to take a semester’s study with an international academic partner or complete international work placement.

The degree includes a combination of core and elective subjects, with the core subjects including: 

  • Fundamentals of the resort and hotel industry
  • Emerging trends in the resort and hotel industry
  • Innovation and Entrepreneurship
  • Human Resource operations for the service industry
  • Digital Marketing and distribution
  • Management Fundamentals
  • Revenue Management

Course Units

2017

Unit CodeUnit Name
  FULL YEAR
SITHIND004 Work effectively in hospitality service
  SEMESTER 1
SITHFAB014 Provide table service of food and beverage
SITXGLC001 Research and comply with regulatory requirements
SITHFAB003 Operate a bar
SITHFAB016 Provide advice on food
SITXHRM003 Lead and manage people
SITXFSA001 Use hygienic practices for food safety
SITHCCC001 Use food preparation equipment
SITHCCC005 Prepare dishes using basic methods of cookery
SITHFAB002 Provide responsible service of alcohol
SITHFAB005 Prepare and serve espresso coffee
SITXCCS007 Enhance customer service experiences
SITXCOM005 Manage conflict
SITHACS007 Conduct night audit
SITTTSL007 Process reservations
SITHACS005 Provide porter service
SITHACS008 Provide accommodation reception services
SITHACS002 Provide housekeeping services to guests
SITHACS003 Prepare rooms for guests
SITXWHS003 Implement and monitor work health and safety practices
   
  SEMESTER 2
  Hotel Placement
SITXMGT001 Monitor work operations
SITXCCS008 Develop and manage quality customer service practices
  International Study Tour
BSBDIV501 Manage diversity in the workplace
BSBMGT517 Manage operational plan
SITXHRM002 Roster staff
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXMGT002 Establish and conduct business relationships

2016

Unit CodeUnit Name
  TERM 1
SITXFSA101 Use hygienic practices for food safety
SITHCCC101 Use food preparation equipment
SITHCCC201 Produce dishes using basic methods of cookery
SITHFAB201 Provide responsible service of alcohol
SITHFAB202 Operate a bar
SITHFAB204 Prepare and serve espresso coffee
SITHFAB307 Provide table service of food and beverage
SITHFAB309 Provide advice on food
SITXCCS401 Enhance the customer service experience
SITXCOM401 Manage conflict
Masterclasses Learn more
  
  TERM 2
SITHFAB307 Provide table service of food and beverage
SITHACS302 Conduct night audit
SITTTSL305 Process reservations
SITACS204 Provide porter services
SITHACS303 Provide accommodation service
SITHACS201 Provide housekeeping services to guests
SITHACS202 Prepare rooms for guests
BSBWRT401A Write complex business documents
SITXWHS401 Implement and monitor work health and safety practices
SITXINV401 Control stock
Masterclasses Learn more
  
  TERM 3
Industry Placement Projects  
SITXMGT401 Monitor work operations
SITXCCS501 Manage quality customer service
SITHIND301 Work effectively in hospitality service
Masterclasses Learn more
International Study Tour International Hotel Services Project
  
  TERM 4
SITXHRM402 Lead and manage people
BSBDIV501A Manage diversity in the workplace
BSBMGT515A Manage operational plan
SITXHRM401 Roster staff
SITXFIN402 Manage finances within a budget
SITXFIN501 Prepare and monitor budgets
SITXMGT501 Establish and conduct business relationships
SITXGLC501 Research and comply with regulatory requirements

Fees & Charges

For information regarding course fees, please view: 
Melbourne Fees: Angliss International Hotel School | 2017 Fees

VET Student Loans are a Government loan scheme available to eligible students studying at Diploma or Advanced Diploma level for the deferment of a portion of their tuition fees. For more information please visit the VET Student Loans page on the William Angliss Institute website. 

 

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