Executive butler service masterclass

Angliss International Hotel School students took part in an Executive Butler Service Masterclass with Shaun D’Cruz, Executive General Manager and Roy Bresler, Villa Manager from Crown Hotels Melbourne.

Mr Shaun D’Cruz detailed his career journey and national work experiences at the InterContinental Perth and Crown Metropol. He discussed the challenges faced in different roles and strategies he has developed to meet these challenges. Shaun provided valuable recruitment information, including Crown Hotels' process, expectations and application advice.

Mr Roy Bresler shared his career journey and international experience in Los Angeles. He provided a detailed discussion of butler service tasks including: preparing a suite for arrivals; welcoming guests; touring guests; unpacking and repacking suitcases; concierge service; business/personal secretary requests; checking in and out; promoting hotel facilities and so on. Roy finished by talking about the challenges of working in butler service and provided some interesting stories.

Student Tim Lam commented, “The Executive Butler Service Masterclass was a great opportunity. It was very interesting to hear about the presenter’s experiences, and I appreciated the time and effort that Shaun and Roy took to share their thoughts and experiences. It was inspiring to hear that Shaun started as a housekeeper and has become the General Manager at Crown Hotels Melbourne.”